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The Phoenix Voice Academy agreements.

When you sign up for any of Phoenix Voice Academy’s programs, lessons, or events you will be ticking in agreeance to our studio rules, policies, and terms. These are all listed below.

Scheduling and Cancellations

Tuition and Fees are payable in advance for the class or performance period and can be paid as a single payment or as monthly payments spread over the term/show period, with the first payment due at registration.

All memberships (‘Academy,’ ‘Pre-Academy,’ ‘Simply Lessons’ and all other products sold in connection with singing lessons and/or the ‘Academy,’ classes and workshops and/or any program paid for by subscription) are paid for on the daily/weekly/termly basis stated when signing up. Payments are taken automatically as agreed when signing up.

Memberships continue until the end of the school year or until the student gives Phoenix Voice Academy written notice (email or letter) that they wish to stop their monthly payments. Once notice has been received, the subscription will be cancelled and the student will be informed of how many classes/lessons are remaining within that membership 4-week payment window.

A membership payment cannot be cancelled once the membership has started and payment has been made.

Cancelled lessons  Please let us know that you will miss your lesson by reaching out to 480-666-5515.  We offer one makeup lesson per fall term and one makeup lesson per spring term.  Makeup lessons occur near the end of each term. After the first cancelled lesson, any further cancelled lessons are non refundable.

Students are not guaranteed a place in any of Phoenix Voice Academy’s shows or showcases. The Directors, Coaches or those in charge reserve the right to decide who performs in a show regardless of enrollment level.

Your account must be current for students/actors to take lessons, perform in showcases/shows, or receive costumes and other keepsakes.

*On the odd occasion that a teacher will miss a class, appropriate means will be taken if a substitute teacher cannot be placed.

Group Classes
Classes with less than six students may be canceled by Phoenix Voice Academy combined, or rescheduled: with refund provided if the class is canceled.

  • Circumstances Beyond Our Control

Phoenix Youth Theatre will not be held responsible for any delay or failure to deliver continued service (classes, shows, or otherwise) to the extent that such delay or failure is caused by fire, flood, explosion, war, strike, embargo, government regulation, civil or military authority, act of God, pandemic, failure of the internet, or other similar causes beyond its control. At the point such delay or failure occurs, no further payments will be taken. In the event of such delay or failure, refunds will not be given.


Please see our update for more information on Covid-19 policies.

Our policy has always been to ask students to stay home if they are sick or have a temperature. Lessons can be taken online. Please email to request it within 24 hours to request this (if lessons aren’t normally taken online).

We are requesting now, per Maricopa County Guidelines, that students do not attend class if anyone in their home has tested positive or been exposed to Covid-19 or has any of the following symptoms:

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea


We will require that the student is clear of conjunctivitis and head lice for 24 hours before returning to class.

What happens if a student or staff tests positive for Covid-19?
Please let us know so we can notify anyone you may have had contact with at the studio. We also ask both students and staff to provide a negative test result before returning to the studio. The CDC guidelines for cleaning and disinfecting will be implemented.

What happens if a student or staff lives shows no symptoms of Covid-19, but lives with someone who tested positive for Covid-19?
Please let us know and quarantine for at least 14 days following CDC guidelines.

General Policies and Expectations

Behavior Expectations

  • Always treat others and property (building and everything in it) with courtesy and respect.
  • Pick up after yourself after each class/rehearsal.
  • If it is not your property/prop, DO NOT touch it.
  • Students/actors are responsible for personal items. Please label all belongings.

The following is unacceptable behavior for students, actors and crew members at any Phoenix Voice Academy class, rehearsal or production and may result in dismissal from the class/production and/or program.

  • Cursing or offensive language.
  • Expressions or jokes which are bigoted or racial in nature.
  • Expressions or jokes which are sexual in nature.
  • Possession or distribution of printed material which could be considered obscene or of “questionable” content.
  • Aggressive physical contact, including hitting, fighting and the like. It is best to keep one’s hands to oneself.
  • Stealing or damaging property which belongs to Phoenix Voice Academy, the rehearsal space, the performance venue or another person.
  • Overt public displays of affection.


Our primary responsibility at Phoenix Voice Academy is to learn about the arts, the voice, and theatre. Any behavior that distracts from or interferes with this learning process will not be permitted. Infractions of the rules, policies and/or disruption of a class/rehearsal or performance will result in an attempt to help the student/actor adjust their behavior. Phoenix Voice Academy reserves the right to expel anyone when it is deemed necessary.

Cell Phone and electronic device usage
Cell Phones and other electronic devices (iPods, games, etc.) must be turned off and left outside the room during class and rehearsals. No texting or phone calls during class/rehearsal – unless it is an emergency and the teacher/director gives permission.

Students/Actors are expected to dress according to the dress code for the class/show they are participating in. This includes attire, shoes and hair. Dress code for a class/show will be included in the class/show description. Students who fail to dress appropriately may be removed from class or rehearsal.


Arrival and Departure procedures
Students/Actors must be signed in by a parent/guardian at the reception area when they arrive for class/rehearsal. At the end of class/rehearsal they will be dismissed and then must be signed out before leaving the building.

Student/Actors may not leave the building without a parent/guardian present. Students that drive may sign themselves in and out.

Clean rooms
The Phoenix Voice Academy facility and other rented performance facilities are always to be kept clean. At no time is it acceptable to leave trash, food, water bottles, shoes, props, costumes, etc. lying on the floor in class/rehearsal rooms, hallways or on stage.

Food and beverages
Water in a covered container is the only beverage allowed in dance and studio rooms. Students/actors are welcomed and encouraged to bring nut free snacks and meals as needed. Snacks and non-water beverages (covered container) are allowed in the hallway during breaks. Meals should be eaten in the kitchen area.


Phoenix Phoenix Voice Academy does not fall under requirements to be a licensed child care facility.

Media Release

Permission is granted to take or receive photos or videos of students, friends, and family to be used in brochures, websites, posters, videos, ads, etc. Permission is hereby granted for Phoenix Voice Academy to copyright such photos (for safety purposes, child students will not be identified by name).

Medical Treatment Authorization

In the event of illness or injury occurring to my child while participating with Phoenix Voice Academy, LLC (and relating trading names), I hereby give my consent for medical or dental care deemed necessary by the attending health care provider or dentist. My child may be examined and any necessary procedures (medical, dental or surgical), anesthesia or diagnostic procedures (lab or x-ray) may be performed under the supervision of a member of the hospital or medical office staff furnishing such services. I further acknowledge that I am financially responsible for any medical, dental, ambulance or other health care expenses or transportation of my child home, which might occur as a result of such illness or injury. I understand that, in the event of major illness or injury, reasonable effort will be made to contact me.

Release of Liability

I, for myself, my heirs and assigns do hereby release, absolve, indemnify, and hold harmless Phoenix Voice Academy, LLC DBA Phoenix Voice Academy, and its staff, volunteers, and other officials from any liability, now or in the future, occurring on or around studio premises, or at any function held at other locations in connection with dance, music, or theatre in which the student(s) named below is/are enrolled. Parents, legal guardians of minor students, and adult students all waive the right to any legal action.